DJI Warranty | Camping Australia
At Camping Australia, we’re proud to partner with DJI, a leading brand in innovative power solutions, delivering reliable gear for your outdoor adventures. DJI products are built to high standards, and we’re committed to supporting you with a clear warranty process.
Below, you’ll find everything you need to know about the warranty for DJI products purchased through Camping Australia, including coverage details and how to make a claim.
Manufacturer Warranty
DJI offers a 3-year warranty on Power series products, such as the DJI Power 1000, DJI Power 2000, Expansion Battery 2000, chargers, solar panels, and accessories, starting from the day after you receive the product (as shown on your invoice). This warranty can be extended by an additional 2 years (up to 5 years total) by registering your product via the DJI Home app or scanning the QR code provided with your purchase. This warranty covers:
- Manufacturing defects
- Faults in materials or workmanship
Warranty Periods:
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0 to 3 Years (All Products): Defective products are repaired or replaced, with parts and labor covered by DJI; return shipping may be at the buyer's expense after initial assessment.
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3 to 5 Years (With Extension): Products with manufacturer faults are repaired or replaced, with parts and labor covered by DJI; return shipping is at the buyer’s expense.
If you encounter an issue with your DJI product, please contact us for assistance. Extended warranties apply only if registered as per DJI's instructions.
What’s Not Covered by the Warranty
The DJI warranty does not cover normal wear and tear, consumable items, or issues arising from:
- Misuse, alterations, neglect, negligence, damage, or accidents
- Improper maintenance, operation, or installation
- Installation not following DJI’s instructions
- Non-compliance with equipment manufacturer recommendations
- Insufficient or excessive electrical supply, or undue environmental conditions (e.g., strong winds, rain, sand/dust storms, electromagnetic interference)
- Use with unauthorized third-party parts or modifications
- Water damage, fire, crashes, or operation in bad weather
- Damage from operating with low-charged or defective batteries
- Unauthorized disassembly or modifications
Note: These exclusions do not affect your statutory rights under local consumer laws.
How to Make a Warranty Claim
If you suspect a manufacturing defect with your DJI product, stop using it and follow these steps:
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Contact Camping Australia: Reach out to us at contact@campingaustralia.com.au. Provide your original proof of purchase (e.g., invoice), a written explanation of the issue, and photos/videos if possible.
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Return for Assessment: Return the product to us at your expense (unless covered under the initial warranty period). We’ll coordinate with DJI for assessment. Additional information may be requested to support your claim.
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Decision: DJI will determine if the claim is valid. For valid claims, they may repair or replace the product at their discretion. You’ll be notified in writing. If invalid, you’ll need to arrange collection at your expense or authorize disposal.
Purchased from Camping Australia? Email contact@campingaustralia.com.au to start your claim. For technical support, you can also contact DJI directly via their support website at www.dji.com/support.
Consumer Rights
Australia Only: Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You’re entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You may also have the goods repaired or replaced if they fail to be of acceptable quality and the failure isn’t a major one.
New Zealand Only: This warranty is subject to the conditions and guarantees mandated by the Consumer Guarantees Act 1993 (NZ).
Repairs and Spare Parts
If your DJI product isn’t covered by warranty or requires spare parts, contact us at contact@campingaustralia.com.au for assistance. We can coordinate paid repairs through DJI or provide guidance on compatible parts.
Returns Policy
For information on returning DJI products outside of warranty claims (e.g., for refunds or exchanges), please refer to our separate Refund Policy. Warranty claims follow the process above.
See our related policies for more details:
Caring for Your DJI Product
To keep your DJI gear performing at its best, follow the care and installation instructions provided in the user manual. Proper use and maintenance—such as avoiding extreme conditions, regular cleaning, and safe storage—ensure it’s ready for your next adventure. Visit our FAQ section or DJI's support site for additional tips.
