Dometic Warranty & Returns | Camping Australia
At Camping Australia, we’re proud to partner with Dometic, a brand trusted for delivering high-quality products for camping, RVing, and outdoor living. All Dometic products are built to exceptional standards, and we stand behind them with a robust warranty and returns process. Below, you’ll find everything you need to know about the warranty for Dometic products, including coverage details, exclusions, and how to handle claims or returns.
5-Year Manufacturer Warranty
Dometic provides a 5-year warranty on all cooler products, in line with Australian consumer laws. This warranty covers:
- Manufacturing defects
- Faults in materials or workmanship
If you encounter an issue with your Dometic product, please contact us for assistance.
What’s Not Covered by the Warranty
To ensure clarity, the Dometic warranty does not cover:
- Normal wear and tear from regular use
- Damage from improper use or handling
- Cosmetic issues that don’t impact functionality
- Damage caused by extreme weather, accidents, or external factors
- Unauthorized modifications or repairs
- Products used commercially (unless specified otherwise)
- Second-hand, demo, ex-display, or refurbished items
- Issues arising from failure to follow care or maintenance instructions
- Perceived faults where the product meets Dometic’s performance standards
Note: These exclusions do not affect your statutory rights under local consumer laws.
How to Make a Warranty Claim
If you suspect a manufacturing defect with your Dometic product, follow these steps:
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Contact Us or Your Retailer: Reach out to Camping Australia at contact@campingaustralia.com.au (if purchased from us), the retailer where you bought the product, or your local Dometic branch (find details at dometic.com/dealer). Provide proof of purchase and a description of the issue.
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Return for Inspection: Include your receipt and a note explaining the problem when sending the product back.
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Assessment: Dometic will evaluate the product. If the issue is covered, they’ll repair or replace it at their discretion.
Purchased from Camping Australia?
If you bought your Dometic product from us, email contact@campingaustralia.com.au to initiate your claim.
Consumer Rights
Australia Only:
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You’re entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You may also have the goods repaired or replaced if they fail to be of acceptable quality and the failure isn’t a major one.
New Zealand Only:
This warranty is subject to the conditions and guarantees mandated by the Consumer Guarantees Act 1993 (NZ).
Repairs and Spare Parts
If your product isn’t covered by warranty or requires spare parts, contact Dometic or Camping Australia for support tailored to your product.
Returns Policy
Refunds are processed within 10 business days of receiving and inspecting returned items, provided they meet our return criteria.
For more details, see our related policies:
Caring for Your Dometic Product
To maximize the lifespan of your Dometic product, follow the care instructions provided with it. Proper use and maintenance help ensure lasting performance. Visit our FAQ section for additional guidance.
