2.5m Awning Vertical Pole

Boab Warranty | Camping Australia

At Camping Australia, we’re proud to partner with Boab Offroad, a brand backed by Brown & Watson International Pty Ltd (BWI), delivering rugged, reliable gear for your outdoor adventures. Boab products are built to high standards, and we’re committed to supporting you with a clear warranty process. Below, you’ll find everything you need to know about the warranty for Boab products purchased through Camping Australia, including coverage details and how to make a claim.

Manufacturer Warranty

Boab Offroad, warranted by BWI, offers a 1-year warranty on accessories and a 3-year warranty on tents and awnings, starting from the date of original purchase as shown on your invoice. This warranty covers:

• Manufacturing defects
• Faults in materials or workmanship

Warranty Periods:

• 0 to 2 Years (Tents & Awnings): Defective products are replaced, with return shipping and parts covered by BWI.
• 2 to 3 Years (Tents & Awnings): Products with manufacturer faults are repaired or replaced, with parts and labor covered by BWI; return shipping is at the buyer’s expense.
• 0 to 1 Year (Accessories): Defective products are replaced, with return shipping and parts covered by BWI.

Extended warranties may apply to selected products as noted on packaging. If you encounter an issue with your Boab product, please contact us for assistance.

What’s Not Covered by the Warranty

The Boab warranty does not cover normal wear and tear, consumable items, or issues arising from:

• Misuse, alterations, neglect, negligence, damage, or accidents
• Improper maintenance, operation, or installation
• Installation not following BWI’s instructions or by qualified personnel
• Non-compliance with vehicle, engine, or equipment manufacturer recommendations
• Insufficient or excessive electrical supply, or undue environmental conditions
• Use in vehicles modified from their original specification in ways impacting product performance

Note: These exclusions do not affect your statutory rights under local consumer laws.

How to Make a Warranty Claim

If you suspect a manufacturing defect with your Boab product, stop using it and follow these steps:

1. Contact Camping Australia: Reach out to us at contact@campingaustralia.com.au. Provide your original proof of purchase (e.g., invoice) and a written explanation of the issue.
2. Return for Assessment: Return the product to us at your expense (unless covered under the 0-2 year tent/awning or 0-1 year accessory period). We’ll coordinate with BWI for assessment. Additional information may be requested to support your claim.
3. Decision: BWI will determine if the claim is valid. For minor failures, they may repair or replace the product at their discretion. You’ll be notified in writing. If invalid, you’ll need to arrange collection at your expense or authorize disposal.

Purchased from Camping Australia?
Email contact@campingaustralia.com.au to start your claim. For technical support, call BWI’s team at 1800 422 422 (Australia).

Consumer Rights

Australia Only:
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You’re entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You may also have the goods repaired or replaced if they fail to be of acceptable quality and the failure isn’t a major one.

New Zealand Only:
This warranty is subject to the conditions and guarantees mandated by the Consumer Guarantees Act 1993 (NZ).

Repairs and Spare Parts

If your Boab product isn’t covered by warranty or requires spare parts, contact us at contact@campingaustralia.com.au for assistance.

Returns Policy

For information on returning Boab products outside of warranty claims (e.g., for refunds or exchanges), please refer to our separate Refund Policy. Warranty claims follow the process above.

See our related policies for more details:

• Shipping Policy
• Refund Policy
• Terms of Service

Caring for Your Boab Product

To keep your Boab gear performing at its best, follow the care and installation instructions provided. Proper use and maintenance ensure it’s ready for your next adventure. Visit our FAQ section for additional tips.