Name: Nl Portable Power Pack by National Luna
Brand: National Luna
SKU: NLBPP1
Price: 846.07 AUD
Availability: InStock

Questions? for expert advice, or read our buying guides

Overview

The National Luna Nl Portable Power Pack is a quality outdoor accessory built for Australian camping conditions. Trusted by campers across Australia.

Delivery, returns & warranty

Shipping & Returns

Shipping

Outdoor Camping Australia operates a nationwide distribution network, with items shipping from:

Our warehouse in Bendigo, Victoria
Partner supplier warehouses on the East Coast
Partner supplier warehouses on the West Coast

This multi-location approach allows us to provide efficient delivery across Australia. Use our shipping calculator on the product pages for accurate delivery times and costs to your location.

Important Shipping Notes:

We cannot deliver to PO Boxes, Private Mail Bags or Parcel Lockers
Depot pickup options may be available at reduced rates (contact us to discuss)
Off-mainland deliveries require additional shipping fees (custom quoted)
Missed deliveries may incur a redelivery fee set by the courier
All shipments managed through our trusted delivery partners including Border Express, VicTas, DHL, StarTrack, AusPost, Sendle and Aramex

Returns

As outlined in our Refund Policy, we follow the Australian Consumer Law (ACL) which protects consumers by providing certain guaranteed rights when buying goods and services.

You can return items if:

The product is faulty or not of merchantable quality
The product is not fit for its intended purpose
The product does not match the description
You can present proof of purchase

For change of mind returns:

Item must be in original condition with tags attached
Must be returned within 30 days of purchase
Original proof of purchase required
Return shipping is at customer's expense
Original delivery charges are non-refundable unless due to our error

Refunds will be processed within 10 business days of receiving and inspecting the return.

For full details, please refer to our:

Warranty Details

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Warranty & Returns

Limited 12 Month Manufacturer Warranty

If you experience issues with your gear, please contact us for support.

What’s Covered?

Manufacturing defects
Faults in materials or workmanship

What’s Not Covered?

Damage caused by misuse, neglect, or improper use
Incidents occurring during delivery
Normal wear and tear from usage

How to Initiate a Warranty Claim

If you need to file a warranty claim, please follow these steps:

Contact us via email or the via the contact us
Provide the following details:
- Order ID
- Detailed description of the issue
- Images/videos clearly showcasing the fault (ensure they meet the recommended format and size for optimal review)
Our team will assess your claim and get back to you as soon as possible.

Note: Do not open a PayPal dispute, as this may delay the resolution process. Please follow the official claim process for quicker results.

⚠ Important Note:
We recommend testing your purchased product within one year of purchase. We cannot help process warranty claims beyond this period.

For full details, please refer to our other policies: