Questions? for expert advice, or read our buying guides
Overview
The Haven Insulated Pad Cover tackles Cold Butt Syndrome (CBS) head-on, wrapping your legs, core, and mid-section in targeted insulation where you need it most. It adds approximately R4 insulation — effectively doubling the warmth of your Haven Insulated Pad — while also reducing pad noise and folding into a compact camp pillow when not in use.
Designed specifically for Haven hammock tent systems and compatible with all Haven Insulated Pads.
- Insulation boost: ~R4
- Standard: 1 lb 3 oz / 539 g
- XL / Safari: 1 lb 8 oz / 680 g
- One-year limited warranty
Delivery, returns & warranty
Shipping & Returns
Shipping
Outdoor Camping Australia operates a nationwide distribution network, with items shipping from:
- Our warehouse in Bendigo, Victoria
- Partner supplier warehouses on the East Coast
- Partner supplier warehouses on the West Coast
This multi-location approach allows us to provide efficient delivery across Australia. Use our shipping calculator on the product pages for accurate delivery times and costs to your location.
Important Shipping Notes:
- We cannot deliver to PO Boxes, Private Mail Bags or Parcel Lockers
- Depot pickup options may be available at reduced rates (contact us to discuss)
- Off-mainland deliveries require additional shipping fees (custom quoted)
- Missed deliveries may incur a redelivery fee set by the courier
- All shipments managed through our trusted delivery partners including Border Express, VicTas, DHL, StarTrack, AusPost, Sendle and Aramex
Returns
As outlined in our Refund Policy, we follow the Australian Consumer Law (ACL) which protects consumers by providing certain guaranteed rights when buying goods and services.
You can return items if:
- The product is faulty or not of merchantable quality
- The product is not fit for its intended purpose
- The product does not match the description
- You can present proof of purchase
For change of mind returns:
- Item must be in original condition with tags attached
- Must be returned within 30 days of purchase
- Original proof of purchase required
- Return shipping is at customer's expense
- Original delivery charges are non-refundable unless due to our error
Refunds will be processed within 10 business days of receiving and inspecting the return.
For full details, please refer to our:
Warranty Details
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Warranty Details
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Haven Tent Warranty & Returns
Limited 12 Month Manufacturer Warranty
Haven Tents guarantee the function as intended out of the box. If you experience issues with your gear, please contact us for support.
However, to set clear expectations, the Haven Tent warranty does not cover:
- Regular wear and tear from normal use
- Improper use, including exceeding the maximum weight capacity
- Cosmetic damage that does not affect function (e.g., minor scratches, fabric discoloration)
- Modifications or alterations made to the product
- Residue from duct tape or adhesives, which may void the warranty
⚠ Important Note:
We recommend testing your Haven Tent within one year of purchase. We cannot help process warranty claims beyond this period.
For full details, please refer to our other policies:
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Where will you use it?
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