Outdoor Camping Australia operates a nationwide distribution network, with items shipping from:
This multi-location approach allows us to provide efficient delivery across Australia. Use our shipping calculator on the product pages for accurate delivery times and costs to your location.
As outlined in our Refund Policy, we follow the Australian Consumer Law (ACL) which protects consumers by providing certain guaranteed rights when buying goods and services.
You can return items if:
For change of mind returns:
Refunds will be processed within 10 business days of receiving and inspecting the return.
For full details, please refer to our:
Warranty & Returns
Limited 12 Month Manufacturer Warranty
If you experience issues with your gear, please contact us for support.
What’s Covered?
Manufacturing defects
Faults in materials or workmanship
What’s Not Covered?
Damage caused by misuse, neglect, or improper use
Incidents occurring during delivery
Normal wear and tear from usage
How to Initiate a Warranty Claim
If you need to file a warranty claim, please follow these steps:
Contact us via email or the via the contact us
Provide the following details:
Order ID
Detailed description of the issue
Images/videos clearly showcasing the fault (ensure they meet the recommended format and size for optimal review)
Our team will assess your claim and get back to you as soon as possible.
Note: Do not open a PayPal dispute, as this may delay the resolution process. Please follow the official claim process for quicker results.
⚠ Important Note:We recommend testing your purchased product within one year of purchase. We cannot help process warranty claims beyond this period.
For full details, please refer to our other policies:
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