Questions? for expert advice, or read our buying guides
Overview
Material：Made with the highest grade polyester and latex material, elastic design provides constant tension and firm hold Strong and Durable：Nylon elastic bungee cord loop with plastic ball end; Weatherproof, long lasting and fray resistant Easy to Use：Pull the cord through the hooks / eyelets and pull the loop over the plastic ball The military bungee cords are ideal to be used around the house or professionally Dimensions：6.0-inch (15cm) length from the ball end to the top of the bungee loop; Stretches to approximately 11.0 inches (28cm).
Returns, Refunds and Replacements
Products that are received faulty, damaged, or not as described are eligible for a return, refund, or replacement in accordance with the Australian Consumer Law (ACL). We are committed to ensuring all products meet the standards of quality and reliability expected by our customers. However, please note that we do not accept returns or provide refunds for change of mind. We encourage you to carefully consider your purchase to ensure it meets your needs and expectations.
Delivery Timeframe
Please note that we cannot guarantee the exact date of arrival, and the delivery timeframes (excluding weekends and public holidays) are as follows:
- For customers in Victoria, approximately 7-10 working days;
- For customers in NSW, SA, ACT, and QLD, approximately 9-12 working days;
- For customers in WA, NT, and TAS, approximately 9-12 working days.
Delivery, returns & warranty
Shipping & Returns
Shipping
Outdoor Camping Australia operates a nationwide distribution network, with items shipping from:
- Our warehouse in Bendigo, Victoria
- Partner supplier warehouses on the East Coast
- Partner supplier warehouses on the West Coast
This multi-location approach allows us to provide efficient delivery across Australia. Use our shipping calculator on the product pages for accurate delivery times and costs to your location.
Important Shipping Notes:
- We cannot deliver to PO Boxes, Private Mail Bags or Parcel Lockers
- Depot pickup options may be available at reduced rates (contact us to discuss)
- Off-mainland deliveries require additional shipping fees (custom quoted)
- Missed deliveries may incur a redelivery fee set by the courier
- All shipments managed through our trusted delivery partners including Border Express, VicTas, DHL, StarTrack, AusPost, Sendle and Aramex
Returns
As outlined in our Refund Policy, we follow the Australian Consumer Law (ACL) which protects consumers by providing certain guaranteed rights when buying goods and services.
You can return items if:
- The product is faulty or not of merchantable quality
- The product is not fit for its intended purpose
- The product does not match the description
- You can present proof of purchase
For change of mind returns:
- Item must be in original condition with tags attached
- Must be returned within 30 days of purchase
- Original proof of purchase required
- Return shipping is at customer's expense
- Original delivery charges are non-refundable unless due to our error
Refunds will be processed within 10 business days of receiving and inspecting the return.
For full details, please refer to our:
Warranty Details
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Warranty Details
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Warranty & Returns
Limited 12 Month Manufacturer Warranty
If you experience issues with your gear, please contact us for support.
What’s Covered?
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Manufacturing defects
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Faults in materials or workmanship
What’s Not Covered?
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Damage caused by misuse, neglect, or improper use
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Incidents occurring during delivery
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Normal wear and tear from usage
How to Initiate a Warranty Claim
If you need to file a warranty claim, please follow these steps:
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Contact us via email or the via the contact us
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Provide the following details:
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Order ID
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Detailed description of the issue
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Images/videos clearly showcasing the fault (ensure they meet the recommended format and size for optimal review)
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Our team will assess your claim and get back to you as soon as possible.
Note: Do not open a PayPal dispute, as this may delay the resolution process. Please follow the official claim process for quicker results.
⚠ Important Note:
We recommend testing your purchased product within one year of purchase. We cannot help process warranty claims beyond this period.
For full details, please refer to our other policies:
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